Infographics are a great way to get the message across about the importance of customer service. Also to help persuade managers to invest in it, and to inspire your team.
From the effect of technology on First Contact Resolution, to how to train millenials, we’ve unearthed some of the best infographics for 2015 with a focus on UK data.
1. The best metrics for your call centre
What call centre metrics do you use? Check out the most popular ones with this infographic.
2. The impact of technology on 7 KPIs
This one from callcentre.co.uk shows how investment in technology has affected costs per call, customer and agent satisfaction among others. Useful data for your business case.
3. How to train millenials
We know they’re different to previous generations, but how do we engage young adults in the training room? This infographic from Youthworks introduces millenials and some tips for helping them learn.
4. The state of customer satisfaction 2015
Haven’t got round to reading the full report from the UK Institute of Customer Service (UKCSI)? Don’t worry – this handy infographic summarises the key points.
5. How to master customer service on social media
6. The effect of a good and bad customer experience
This infographic looks at why 50% of UK consumers are switching after poor service. Good independent research data from New Voice Media to give focus and weight to your customer service strategy.
PhoneCoach provides portable telephone training recording equipment that helps dramatically improve learners’ telephone performance, confidence, skills and knowledge. Great for inductions and upskilling for contact centres, and for freelance trainers running all kinds of telephone skills related courses.
Hire or buy. Available to trial for free.
“We utilise PhoneCoach within our recruitment assessment phase for live role plays. Also for induction training for script, sales and call structure role play and assessment. We have certainly seen some huge benefits from using PhoneCoach.” Operations Director, 1st Central Insurance
Image courtesy of zdiviv at FreeDigitalPhotos.net