Posts Tagged complaints;call handling;ccma;training;newstarters;

21 ways to improve complaints handling in your contact centre

Great piece by Contact Centre Management Association   21 Ways to Improve Complaints Handling in Your Contact Centre 19th April 2016 Our recent best practice visit to Tesco Bank in Glasgow focused on transforming complaints. Here are some of the tips that were shared:   1. Find out if general enquiries are being logged as […]

Continue Reading →

Posted in: Company News

Leave a Comment (0) →