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Telephone skills trainers – Maximising the Practice Time Available

Telephone skills trainers – Maximising the Practice Time Available

Making sure that delegates have enough time to practice what they have learnt from you during a course whether it be the  ‘Welcome Handshake’, ‘Dealing with Objections’, ‘Summarising the Call’, ‘Handling a Difficult Call’, ‘Chasing up an outstanding debt’ is absolutely vital to the long term confidence and success of that person, let alone the […]

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Posted in: Contact Centre Training

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