Accelerate Telephone Performance
in Your Business
• Do you want your staff to really understand how they sound on the phone?
• Do you need to get the standard of skills right before staff speak to real customers?
• Is there a ‘disconnect’ between their leaving the induction and then speaking to real customers – fear, anxiety?
• Do you give your inductees practice time to familiarise themselves with the calls they will be dealing with so they feel ‘job ready’?
• Are you running regular induction and upskilling of large groups so consistency is vital with every group?
• Do you need a way to give the groups lots of telephone practice with a sense of realism?
• Are you training in lots of different places so need a solution that is flexible?
• Are you wanting to ‘add value’ to your courses for your ‘customers’
• Do you want to give your telephone training the extra Wow factor?
Welcome, you have come to the right place!
“this equipment has been transformational in our business and improved call efficiencies by 20% in the same training period” – Will Caldwell, Co-op Financial Services
“it really makes the new hire course so much better than before. It is more interactive and has had such a positive impact” – Enza Burgio, Pitney Bowes
Whether you are an in-company L & D professional/trainer, a trainer running your own business or a manager responsible for a team of people, we have products to help you:
• Accelerate telephone performance
• Dramatically improve telephone confidence and skills
• Identify learning gaps leading to better productivity
• Coach your people
• Give delegates INSTANT feedback in a safe training environment
• Improve the bottom line results for your organization
The best way to develop any skills is by practising it. Discussing it, watching videos, listening to people, reading notes all help but practice is, in the end, what helps most – especially practice which can be reviewed and analysed in a safe training environment without the pressure of the job and without a real customer on the other end of the line. So you may be a trainer who runs sessions in:
• Call handling
• Appointment making
• Customer Services
• Debt Collection
• Crisis calls
• Professional Telephone Techniques
• Pre-employability training
• English as a Foreign Language
And anything else related to the telephone!!!
We have great products that will immediately help you do that.
We hire and sell various sizes of portable telephone practice equipment depending on your group size that gives delegates the chance to role play calls with each other and then hear them back immediately.
You write your scenarios for the delegates and then using the equipment they practise in couples – one playing the ‘caller’ the other the ‘receiver’.
You can hire any of the equipment and buy most of it, depending on your needs. Free demonstrations available.
How the kits work
• Portable units that plug into any wall socket in any room ready to roleplay in 5 minutes!
• The calls are made on cordless phones so you can split your callers and receivers into two areas of the room, or two rooms to make it super realistic
• The calls are recorded simultaneously so everyone is working at once and then they can listen back to them immediately afterwards. Hey presto, lightbulb moments, delegates who really understand now how they sound, taking ownership for the call and being able to identify what they did well and what they can improve on.
• You, the trainer, can listen into all the calls whilst they are being recorded so you can make a note of who is doing well and who might need extra help. Great for identifying learning gaps.
• The delegates then instantly play back their own calls down their telephones !!
• Then, when you want to, the group can listen to one call at a time via the loudspeaker for everyone to learn from each other’s calls if that is how you like to do your training.
• Use them in different rooms in one location, or send them from location to location depending on your training plans, or if you just want to use it for a day here and there then hiring is a great option. We will deliver to the venue and collect afterwards saving you any hassle.
“the most beneficial part is roleplaying with 12 people simultaneously. The delegates really benefitted from being able to listen back immediately to their conversations. I love this kit” – Rosemary Bannister