“PhoneCoach has greatly improved the transition from training to the office. It allows learners time to practice their new found knowledge whilst on the phone, meaning they are a lot more comfortable once they are in the live environment. PhoneCoach is a great tool for establishing the competency of the learners too, as we can complete call evaluations within the learning suite.” Harry Dean, L&D Business Partner, 1ST CENTRAL Insurance Management Limited
The ultimate laptop-based portable telephone coaching system. Role-play and record with up to 6 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.
”PhoneCoach’ has really worked for us. 94% of our customers will start their journey on the internet, in most cases to advance the enquiry they will call us or invite us to call them. Across the business our ability to effectively handle and convert these enquiries using the telephone is one of the quickest wins. ‘PhoneCoach’ has helped us to make significant and measurable gains in this area of our performance” Training Manager, Cambria Autos
Hire: £235/day* of use plus £32.50 each way for the courier +VAT.
Buy outright: £7500 inc. laptop and 1 year warranty, + VAT
Lease finance: approx. £250/month for 3 years
*for longer term assignments, or more than 1 day’s hire please call for special rates.
A laptop-based 6 phone portable telephone coaching kit. Role-play and record with up to 3 pairs of delegates simultaneously. Use in any room. Plug and play. Completely self contained. Laptop and software included. Hire or buy.
“The PhoneCoach Alpha 6 is one of the best pieces of training equipment I have come across, especially for training in a call centre. It allows learners to practice communications, new process etc in a really informal and relaxed way. I can’t recommend it highly enough!” L & D consultant” Capquest Financial
Hire: £150./day of use plus £23.50 each way for the courier +VAT
Buy outright: £4250 inc. laptop and 1 year warranty, + VAT
Lease finance: approx. £160/month for 3 years
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7 Essential Phone Training Checklists
You can use them yourself as prompts when listening to recorded calls or you can give them to the delegates so they can critique themselves. Just put your name and email in and hit send and we will do the rest!
Running Effective Telephone Role-Play Sessions
A video explaining how to run effective telephone role-play sessions.