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Telephone skills trainers – Maximising the Practice Time Available

Telephone skills trainers – Maximising the Practice Time Available

Making sure that delegates have enough time to practice what they have learnt from you during a course whether it be the  ‘Welcome Handshake’, ‘Dealing with Objections’, ‘Summarising the Call’, ‘Handling a Difficult Call’, ‘Chasing up an outstanding debt’ is absolutely vital to the long term confidence and success of that person, let alone the […]

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Posted in: Contact Centre Training

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Room 101 – where crime busting calls die

Room 101 – where crime busting calls die

Recently, Councillor Carl Les – the leader of North Yorkshire Police force’s watchdog – said he wasn’t satisfied with their 101 service. The average time taken to answer a 101 call in August 2017 was three minutes and 35 seconds. That’s a huge amount of time! Would you wait 215 seconds to have your call […]

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Posted in: Company News, Contact Centre Training

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