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Room 101 – where crime busting calls die

Room 101 – where crime busting calls die

Recently, Councillor Carl Les – the leader of North Yorkshire Police force’s watchdog – said he wasn’t satisfied with their 101 service. The average time taken to answer a 101 call in August 2017 was three minutes and 35 seconds. That’s a huge amount of time! Would you wait 215 seconds to have your call […]

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Posted in: Company News, Contact Centre Training

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“We have seen increasing conversion rates from enquiry to appointment”

UPDATED CASE STUDY   Talking to Shaun Gallagher, Training Director, Vertu Motors plc What was the background surrounding you buying the equipment?   In other words, what was the business reason that caused you to look for this equipment? As a professional motor retailer, effective phone and internet communication is essential to the success of our […]

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Elavon UK Case Study

Creating great calls and smoother transactions In the world of merchant services and payment solutions there is little room for error. When money is involved, be it business to business, consumer to business, local transaction or international finance, the people involved need to feel complete assurance. That’s why global payments provider, Elavon, invest heavily in […]

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Network Homes Case Study

Turning 20,000 houses into homes – by phone! When you are dealing with big numbers, in a busy customer service centre, covering London, Hertfordshire and the South East, it is a sizeable task to respect each new caller as an important individual. But while managing 20,000 homes and marching confidently towards its 90% ‘total customer […]

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