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5 tips to improve your telephone skills training

Make your telephone skills training more effective Looking at the relationship between quality management, training and coaching can help you focus your efforts where it really counts – the customer experience. 1. Review your quality management procedure Your call quality monitoring should be regular and consistent. But is it due for an overhaul? Some evaluations we’ve […]

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More telephone training news

Following a very positive response to last month’s Telephone Training News post, I’ve pulled together some more great articles and resources for people involved in training. A nice, diverse selection here including videos, research and articles on customer service, sales and training techniques. Enjoy! 20 important customer service statistics for 2014 Need to justify your […]

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5 tell-tale signs you need to invest in telephone skills training

As a learning professional, you may already be monitoring the quality of your organisation’s telephone skills training. But you also know that just one poor experience can quickly destroy a hard-earned customer relationship. By listening to calls, you can pick up on some warning signs, before problems appear in quality control reports or customer complaints. […]

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