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Total Contact Solutions

Total Contact Solutions

Vincenzo Vemon, Director of Total Contact Solutions, talks about why his business uses PhoneCoach equipment and why he believes it’s the best solution for his company. If you’d like more information on how PhoneCoach can help your business, please contact Mandy Stephens on 01323 765111 or by email.

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Posted in: Case Studies

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Telephone skills trainers – Maximising the Practice Time Available

Telephone skills trainers – Maximising the Practice Time Available

Making sure that delegates have enough time to practice what they have learnt from you during a course whether it be the  ‘Welcome Handshake’, ‘Dealing with Objections’, ‘Summarising the Call’, ‘Handling a Difficult Call’, ‘Chasing up an outstanding debt’ is absolutely vital to the long term confidence and success of that person, let alone the […]

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Posted in: Contact Centre Training

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Room 101 – where crime busting calls die

Room 101 – where crime busting calls die

Recently, Councillor Carl Les – the leader of North Yorkshire Police force’s watchdog – said he wasn’t satisfied with their 101 service. The average time taken to answer a 101 call in August 2017 was three minutes and 35 seconds. That’s a huge amount of time! Would you wait 215 seconds to have your call […]

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Posted in: Company News, Contact Centre Training

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“We have seen increasing conversion rates from enquiry to appointment”

UPDATED CASE STUDY   Talking to Shaun Gallagher, Training Director, Vertu Motors plc What was the background surrounding you buying the equipment?   In other words, what was the business reason that caused you to look for this equipment? As a professional motor retailer, effective phone and internet communication is essential to the success of our […]

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Posted in: Company News

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Elavon UK Case Study

Creating great calls and smoother transactions In the world of merchant services and payment solutions there is little room for error. When money is involved, be it business to business, consumer to business, local transaction or international finance, the people involved need to feel complete assurance. That’s why global payments provider, Elavon, invest heavily in […]

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Posted in: Company News

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