“Our course provides some very complex language tools. We have previously received feedback that it is difficult for delegates to close the gap from ‘training room’ to ‘place of work’. PhoneCoach has been a real gamer changer for us in this respect allowing us to immediately put the new learning into practise without the pressure of a real life customer” L & D Manager, Northumbrian Water
“It is a completely stand-alone set up perfect for training in all sorts of venues across the UK. The equipment is quick and easy to set up (about 5 minutes) and delegates find the handsets very straight forward to use. It has added weight to the training and coaching delivery and makes role-playing realistic. The real benefit however is the ability to easily listen back, critique and feedback the call example that has just taken place. My delegates like the fact that they can instantly play the call back and listen down the phone to the call using the simple ‘play back’ feature. Very often what you thought you said and how you thought you sounded are very different once you hear the actual call, particularly in the context of the course learning” David Webb, Cambria Academy
Portable PhoneCoach telephone coaching equipment for inductions/upskilling/training sessions which is not linked to the live call system in any way and can be used in any room to record practice calls with up to 6 or 12 people at the same time.
They can be hired for short term assignments, or bought/lease financed if you are using the equipment many times.
You can use them yourself as prompts when listening to recorded calls or you can give them to the delegates so they can critique themselves. Just put your name and email in and hit send and we will do the rest!
A video explaining how to run effective telephone role-play sessions.