The key to high quality after-purchase service is that it is instantly available. There is always someone at PhoneCoach who understands the equipment from having trained with it.

If your PhoneCoach equipment goes wrong, as even the best equipment occasionally can, you have the security of knowing we will fix it for you - fast. Since we deal only with PhoneCoach equipment, the person who answers your call will know your equipment as well as you do - and quite possibly better than you do!

This experience means we can usually diagnose the cause of the problem just by talking to you on the telephone. We then send, the same day if possible, a replacement component. However, we recommend that you avoid all possibility of the trainer's worst nightmare - the equipment that malfunctions fifteen minutes into the training session! Have your equipment regularly serviced by us - say, every couple of years.

We will unpack, set up, test, service, clean and re-test your kit. We then call you if anything is needed beyond the service itself so that you can decide whether you should authorise it.

Our charges for servicing:

Cordless Network & Mini-Cordless	£95 + VAT
Network or Mini-Network	£80 + VAT
Cordless Simulator or 3-Way Cordless Simulator	£68 + VAT
Simulator or 3-Way Simulator	£59 + VAT
(These charges exclude collection and delivery, although we will gladly arrange these if you would like us to.)

Collection and return of equipment:

Simulators   £14.75 + VAT each way
Networks     £29.50 + VAT each way