| Selling on the Phone |
Price: £250 + £9.95pp + VAT |
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This is a course running package for trainers who wish to
run up to 2 days of training adopting the approach of 'relationship
selling', but don't have the time to write the material
from scratch. The intended trainees are anyone who deals
with incoming or outgoing telephone sales calls who has little
or no previous training in the necessary skills.
The package
is a series of interlinking modules from which a trainer
can select those suited to the needs of a specific group of
trainees. The package includes handouts, role-play exercises
and powerpoint slides - everything you need to run a
course with confidence! The sessions cover: establishing
the relationship; the outgoing call; identifying needs; selling
benefits; overcoming objections; closing the sale. It is targeted
primarily at incoming calls rather than 'cold calling'. |
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The Poisoned Jewels |
Price: £95 + £9.95pp + VAT
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A maze exercise all about negotiating for an expedition member's life on the
planet Novastel in the year 2196. The exercise explores the
principles and tactics of negotiation that are applicable in
any type of negotiation - but in a setting that encourages
people to think outside their normal rules and procedures. |
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Training Resources - Objective Setting |
| Right Objectives |
Price: £45 + £2.50pp + VAT |
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This activity allows learners to practise putting together objectives that include a specific action, a measure and a timescale. Each pack consists of 8 objectives, split into 24 component parts and three header cards: Action, Measure and Timescale. There are two sets of each pack of cards. |
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Training Resources - Time Management |
| Timewatch |
Price: £125 + £7.50pp + VAT |
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Material for a one-day training course aimed at everyone who need
to manage their time effectively. The course is based around
the use of time logs and covers the importance of our attitude
towards time, time thieves, the stress resulting from
poor time management, ways of improving our time management
and how assertive behaviour can help. |
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| Time Commanders |
Price: £95 + £9.95pp + VAT |
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A maze exercise on the subject of time management. Trainees will
follow the job of a newly appointed Team Leader in the
offices of a large European organisation. They will be guided
through a situation involving: the need to clarify objectives;
planning how to meet those objectives; and avoiding
the time thieves that will prevent the achievement of the
objectives. |
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| Training Resources - Delegation |
| It's Your Job Now |
Price: £95 + £9.95pp + VAT |
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This maze leads trainees through a sound process of delegation,
focussing on three main aspects: planning delegation;
delegating a routine task; and delegating a project.
Set in an office environment, it provides all the pitfalls that
managers usually fall into when delegating. |
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