| Basic Principles of Communication |
Price: £125 + £9.95pp + VAT |
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This training package will provide a trainer with material for a halfday
session on the basic principles of communication.
Includes understanding the process of communication; the
barriers of communication and ways of overcoming them;
selecting the right method and style for a communication;
understanding the effects of non-verbal communication.
Includes handouts and powerpoint slides. |
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Giving and Receiving Feedback |
Price: £125 + £9.95pp + VAT
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Activity pack introduction to the basic techniques covering behaviours
which help or hinder the feedback process; the use of
assertive techniques for giving feedback; receiving feedback;
and different ways of handling conflict. |
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Questioning and Listening Skills |
Price: £125 + £9.95pp + VAT |
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Activity Pack that covers the different types of question and when to use
them; types of question to avoid; the difference between
hearing and listening; the barriers to listening and how to
overcome them. Suitable to all who need questioning and
listening skills in, for example - fact finding, problem solving,
selection or appraisal interviewing, customer service. |
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Influencing and Negotiation Skills |
Price: £125 + £9.95pp + VAT |
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Activity Pack introduction to the basic principles
and techniques for anyone
who needs these skills day to
day. Topics include influencing
styles and tactics; sources of
influencing power; behaviour
modification techniques; essential
conditions for negotiating;
the four stages of a negotiation;
negotiating techniques. |
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| What Behaviour! Activity Cards |
Price: £45 + £2.50pp + VAT |
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For use on assertivness training courses - can be used with groups and individuals at all levels in an organisation. For up to 12 people. 20 mins for the sort. Up to one hour for discussion. Trainer input required first about 3 types of behaviour plus verbal/non verbal communication. |
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