| Telephone Skills/ Customer Service |
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| Customer Relations on the Phone |
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£175 + VAT + Delivery
This package will provide a trainer with material for a half day training session on dealing with customers and prospects on the phone.
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| Foundations of Customer Service (2010) |
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£TBA + VAT + Delivery
A course running package with material for ½ – 1 ½ day courses for front-line customer service staff. Coming soon!
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| 'Allo (2010) |
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£TBA + VAT + Delivery
A course running package with material for ½ to 1 day basic courses aimed at all those who use the telephone in business.
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| Selling on the Phone |
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£250 + VAT + Delivery
This is a course running package for trainers who wish to run up to 2 days of training adopting the approach of ... |
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| Surpassing Expectations |
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£45 + VAT + Delivery
Interactive card exercise enabling learners to discuss and explore the elements that make up good customer service.
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| Basic Principles of Communication |
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£125 + VAT + Delivery
This package will provide a trainer with material for a half-day session on the basic principles of communication.
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| Giving and Receiving Feedback |
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£125 + VAT + Delivery
Activity pack introduction to the basic techniques covering behaviours which help or hinder the feedback process...
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| Questioning and Listening Skills |
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£125 + VAT + Delivery
Activity pack suitable to all who need questioning and listening skills in, for example - fact finding, problem solving...
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| What Behaviour! Activity Cards |
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£45 + VAT + Delivery
A card sort to encourage learners to recognise the typical verbal and non-verbal behaviours associated with assertive... |
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| Sales and Negotiation |
Objective Setting |
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| Selling on the Phone |
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£250 + VAT + Delivery
A course running package for trainers who wish to run up to 2 days of training adopting the approach of relationship selling.
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| The Poisoned Jewels |
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£95 + VAT + Delivery
A maze exercise exploring the principles and tactics of negotioation that are applicable in any type of negotiation. |
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| Right Objectives |
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£45 + VAT + Delivery
A card sort for anyone who has to set specific measurable objectives as part of their job role. Task 20mins; Review 20mins. |
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| Time Management |
Delegation |
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| Timewatch |
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£125 + VAT + Delivery
A one day training course aimed at everyone who needs to manage their time effectively. |
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| Time Commanders |
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£95 + VAT + Delivery
Maze exercise on time management. Trainees will follow the job of a newly appointed Team Leader in the offices of a...
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| It's Your Job Now |
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£95 + VAT + Delivery
A maze exercise that leads trainees through a sound process of delegation, focussing on three main aspects... |
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| Dealing with People Issues |
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| Problems with People |
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£75 + VAT + Delivery
Over 70 short case studies and discussion topics developed from real-life problems raised by junior managers on our courses. |
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| Now is the Hour |
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£95 + VAT + Delivery
An in-tray exercise aimed at administrative team leaders and managers. Topics include: salaries...
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| Perfunctory Performance |
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£95 + VAT + Delivery
This maze lets managers explore the procedure for dealing effectively with poor performance. |
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| Appraisal Interviewing |
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£125 + VAT + Delivery
Half day training session on the basic process and techniques of appraisal interviewing, including performance management
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| No Work Today |
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£95 + VAT + Delivery
Trainees are put in the position of a supervisor dealing with a 'people problem': a member of staff with recurring absenteeism. |
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| Project Management |
Teamwork |
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| The Project |
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£95 + VAT + Delivery
A maze exercise about balancing the needs of the task and the people in a project team.
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| Financial Bottle |
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£199 + VAT + Delivery
Task which involves teamwork, planning, budgeting and measuring performance against plan. Approx 80 mins. |
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| Huffin Puffin Structure |
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£199 + VAT + Delivery
Energetic task involving planning, communication and teamwork. Approx 70 mins. |
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