Our message is to trainers, business owners, department heads, sales managers and supervisors. In fact, to anyone who has ever wished that they could record live outbound calls anywhere, any time. - You now can!
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The Benefits
It is now easy to record outgoing calls so that you can review them to:
• develop your people’s skills
• maintain current service standards
• improve cold-calling techniques
• correct technical errors
• make the most of sales opportunities
• avoid potential legal or security pitfalls
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You may already have automatic recording built into your telephone system but this doesn’t work in the training rooms, or you may have an array of recording ‘gizmos’ that attach to phones and headsets (we’ve sold them ourselves) but there is no guarantee they work with every telephone or headset! Also many organisations have no such facilities but would still like to get the benefits of live call recording.
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| “Just wanted to drop you a line to thank you for the live monitoring facility service. This wonderful facility has made a noticeable difference to the outcomes currently gained on the training courses I provide. Instantly individuals are able to hear how they actually sound and quickly can rectify those mistakes. This service enables me to accelerate quickly the learning with individuals, which ultimately means I am saving companies money. I am excited about what differences this will make to my other training clients and question now how I was able to measure the success previously. This tool will enable companies to quantify their return on investment.” - Audrey Bryce, Sales Trainer. |
Some typical situations
These benefits can be gained in a variety of situations. Such as:
• you have done some role-play work and now wish to get the learning from it transferred to real calls
• you want to do some mystery shopping calls and analyse the results
• you want to be able to decide when to record outgoing calls; it doesn’t have to be all or nothing
• you don’t have to worry about whether any in-built recording systems relate to the phones you want to use
• other, perhaps more experienced, people can access the recordings independently so that there can be tailored coaching for the callers at convenient times.
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Making calls on PhoneCoach Live Call Anytime
The service lets you make calls on landline phones, mobiles or by VoIP to any landline number and automatically records them. How?
• We give you a number to dial
• When you hear the dial tone you ring the number you want
• At the end of the call, you can ring off or you can wait for the respondent to ring off and then make further calls if you want |
Playing back your calls
You can play back your recordings any time you like. Web playback is the most common. It works like this:
• you access the PhoneCoach website
• you use the secure login, user name and password we will have given you
• You then have access to your calls so that you can download them to your PC or laptop via USB memory stick.
• You can allow your calls to be deleted automatically at the end of any period you choose or, if you wish to keep them for longer, they can be remotely archived. |
“Just tried this out and it's brilliant”
“I think it is a very clever piece of kit and really easy to use”
“So many companies don't have the facility for recording, it's something I urge them to do after the workshops that I run as a way to cement learning and enhance self awareness” |
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How much? |
Tariff 1 - for occasional use (designed for days here and there)
Basic charge of £2.50 per day plus:
10p/minute landline to landline
20p//minute landline to mobile
10p/minute mobile to landline + call providers charges
20p/minute mobile to mobile + call providers charges |
Tariff 2 - for continual use but no contract necessary
One off set up fee for each number, login and password £24 + VAT
Monthly charges:
£24+ VAT - up to 500 landline minutes or 160 mobile minutes (4.9p/min landline and 14.9p/min mobile after that) or
£175 + VAT - up to 5000 landline minutes or 1367 mobile minutes
Finding out more
Give us a call and we will:
• explain anything you’re not sure about
• put you in touch with other users if you wish
• give you details of our pricing, terms and conditions
• give you a free trial
| “My team have found the PhoneCoach Live Call Anytime so easy to use. It does exactly what is says on the tin and I am then able to email my clients these recordings which gives so much added value. I have been able to use the service to help monitor my team and add value to my clients” - Tony Morris, Director of Positive Approach |
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Contact us for your free trial |
