The UKs only portable telephone coaching equipment provider dedicated to helping in-house & freelance trainers and managers dramatically improve telephone confidence, skills and knowledge.
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Creating a professional and realistic Telephone Coaching environment wherever you are
Create Your Telephone Superstars
Use PhoneCoach portable unique telephone coaching recording equipment to dramatically improve: confidence, telephone skills and product knowledge.
Designed for :
Contact centre trainers
L & D managers
Lecturers/teachers – anyone who runs telephone skills sessions of any kind
Hire or buy.
Do you want your staff to know how they sound on the phone?
Do you need to get the standard of skills right before staff speak to real customers?
Are you running regular induction and upskilling of large groups so consistency is vital with every group? Or you are training people in telephone techniques, telesales, debt collection, handling challenging clients?
Do you need a way to give the groups lots of practice with a sense of realism?
Are you training in lots of different places so need flexibility?
Are you wanting to ‘add value’ to your courses for your ‘customers’?
Do you want to give your telephone training the extra Wow factor?
You have come to the right place!
Whether you are an in-company trainer, a trainer running your own business or you are responsible for delivering telephone skills sessions of any kind we have equipment to help you:
Dramatically improve confidence and skills
Identify learning gaps
Give them instant feedback for ‘lightbulb moments’
Improve their productivity and the bottom line results of the organisation
Coach your people
The solution we have :
Portable PhoneCoach telephone coaching equipment for inductions/upskilling/training sessions which is not linked to the live call system in any way and can be used in any room to record practice calls with up to 6 or 12 people at the same time.
We have used PhoneCoach extensively throughout our Induction training and use it for an array of different courses. PhoneCoach gives delegates the opportunity to carry out tasks and conduct conversations with role play scenario customers in a safe environment. This gives the delegates the ability to overcome challenging situations and understand the complexities of the role before joining our contact centre and speaking with live customers
I am pleased to say that we are enjoying our new PhoneCoach very much. It really makes the new hire course so much different from before. We can do individual and group reviews and really craft the scripts that we develop. It makes the
course so much more interactive and the fact that we can save and send on to the managers if required makes such a positive impact
Enza Burgio, Sales Trainer
As usual the PhoneCoach kits were invaluable and the courses would not have been the same without them. The delegates were all new to role and had never sold over the telephone before and now feel ready to take on their new roles. Thank you again for all your help.
Hemsley Fraser Group
PhoneCoach has allowed us to give our Business Advisors real phone training for the first time, the change in confidence from the beginning of the workshop to the end is fantastic to see. The service and support we have received from PhoneCoach since purchasing the equipment has been fantastic and has allowed every workshop to run smoothly
Dixons Car Phone Warehouse
I have found the equipment to be an invaluable asset to delegate understanding. It helps them practice new skills in a safe environment and receive expert feedback away from the live environment. Practising with PhoneCoach on a regular basis also goes a long way towards ensuring the new skills become new habits. For me this is the best possible return.
Not only is the equipment excellent, Mandy and her team have always delivered, in terms of both service and product. I whole heartedly recommend PhoneCoach, in fact I have on numerous occasions, and will continue to do so.
PhoneCoach has added weight to the training and coaching delivery and makes role-playing realistic. The real benefit however is the ability to easily listen back, critique and feedback the call example that has just taken place. My delegates like the fact that they can instantly play the call back and listen down the phone to the call using the simple ‘play back’ feature. Very often what you thought you said and how you thought you sounded are very different once you hear the actual call, particularly in the context of the course learning.
Phone Coach has really worked for us. 94% of our customers will start their journey on the internet, in most cases to advance the enquiry they will call us or invite us to call them. Across the business our ability to effectively handle and convert these enquiries using the telephone is one of the quickest wins. ‘Phone Coach’ has helped us to make significant and measurable gains in this area of our performance. I would also highly commend the ‘phone Coach’ team on their superb customer service.
Cambria Academy, Cambria Autos
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7 Essential Phone Training Checklists
You can use them yourself as prompts when listening to recorded calls or you can give them to the delegates so they can critique themselves. Just put your name and email in and hit send and we will do the rest!
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01323 765111 email@example.com